Strategy Downloads

View or download the Group's strategy updates

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Over the last six years the Group has made huge progress and has built many strong capabilities including the largest and top rated digital bank in the UK. As we enter the next phase of our journey our team is determined to further improve the business, enhance customer experience and deliver superior shareholder returns. The external environment is evolving rapidly and I am confident that this exciting and ambitious plan, with the significant additional investment, will mean we remain at the forefront of UK financial services, and continue to deliver our mission of Helping Britain Prosper.

António Horta-Osório, Group Chief Executive

2018feb21 - strategy update table
21 February 2018

Booklet (PDF) 


Presentation transcript (PDF) 


Breakout transcripts (PDF)

  - Leading personal customer experience

  - Digitising the Group & Transforming ways of working

  - Maximising Group capabilities

 

Breakout Q&A transcripts (PDF)

  - Leading personal customer experience

  - Digitising the Group & Transforming ways of working

  - Maximising Group capabilities

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Over the last three years the successful delivery of our strategy has ensured that we have become a safe, highly efficient, UK focused retail and commercial bank. The next phase of our strategy builds on these strong foundations to meet the rapidly changing needs of our customers, and sets out how we plan to grow the business to become the best bank for customers and deliver superior and sustainable returns for our shareholders.

António Horta-Osório, Group Chief Executive

2014Oct28 - strategy update table
28 October 2014

Booklet (PDF) 


Transcript (PDF)

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Our aim is to become the best bank for customers. We have around 30 million customers, iconic brands, including Lloyds TSB, Halifax, Bank of Scotland and Scottish Widows, and high-quality, committed people. We will unlock the potential in this franchise over time by creating a simpler, more agile and responsive organisation, and by making substantial investments in better-value products and services for our customers, to deliver strong, stable and sustainable returns for our shareholders.

António Horta-Osório, Group Chief Executive

2011jun30 - strategic review table
30 June 2011

Announcement (PDF)

 

Slide presentation (PDF)

 

Transcript (PDF)

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