Head of Audit | Retail, Wealth & Insurance Operations Group Audit
What attracted you to applying for a role at Lloyds Banking Group?
An ex-colleague of mine when I worked at the UK Payments Association suggested that my skills and experiences would be a good ‘fit’ for Group Audit. After speaking to the management team I was sold; got offered a role and I’ve never looked back. Keeping in touch with ex-colleagues and maintaining my professional network has been the reason why I have taken all roles in my career.
Your current role
I joined the Group Audit function and the Group in 2007. My current role is Head of Audit for Operational Risk, Servicing. I am responsible for making sure that key risks across the Group are being managed effectively.
Most recently my focus has been on some of the bank’s most important interactions it has with its customers such as how they apply for a mortgage and switch their current accounts from other banks or building societies.