Customer Operations

Customer Operations

Department Overview

Customer Operations plays a major role in helping millions of personal and commercial banking customers achieve their everyday banking and insurance needs, from a range of locations across the UK – helping us to become the best bank for customers.

A wide range of customer needs

We open banking and savings accounts for customers to meet their everyday needs. We help customers own their own home and support their ongoing borrowing needs by opening a new mortgage, We help customers save and invest for retirement through our Life, Pensions & Investments teams.

We service our customers’ in a variety of ways – over the phone, by letter or via email. We provide support and guidance to our customers when it matters most. We support customers when the unexpected happens.

We support our commercial banking customers by opening their business accounts and supporting their needs as the business grows.

Meet our colleagues

Our colleagues come from all walks of life, all dedicated to putting our customers at the heart of what they do. Find out what they have to say about working at Lloyds Banking Group.

See what our colleagues say

The way we do things

We put ourselves in our customers’ shoes which means we think about the customers’ experience and design our processes around what matters to them. Our colleagues are empowered to challenge and share ideas and suggestions. We ensure our colleagues have the right knowledge and training to get it right first time and we support each other in our personal development.

We are open, respectful and honest with each other and work as one team. As we are based all around the country, we are passionate about supporting the communities in which we work and live.

Chartered Banker Foundation

Our colleagues in customer facing roles are assessed against the Chartered Banker Foundation Standard annually.  The standard supports our vision to become best bank for customers, making sure we have the highest professional and ethical standards in place.  

Achievement of the Standard recognises that you demonstrate all the right behaviours, knowledge and skills in your day-to-day role.

You can find out more here

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