Contact centre roles

Setting the tone for success

Taking customer service to a new level

Every day, we do our best to serve the financial needs of millions of personal and commercial banking customers from some of the UK’s best-known brands.

We aim to become the best bank for customers – and we know customer service is key. By supporting our business and customers through essential roles like customer operations and customer service, you’ll be helping us achieve this – and helping Britain prosper. 

Meet some of our people

Customer Operations

Opening accounts to mortgages and pensions, we’re supporting our customers when it matters most.

>     Matthew's story



Customer Service

Putting customers first is the passion our Customer Service team is built on. Every call is different.

>      Rebecca's story

>      Ryan's story

˃      Cassie’s story


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